Managing your Property

Our service model is to provide the optimum real estate experience for property investors and tenants. We aim to achieve this by ensuring our clients receive quality service supported by a team of experienced professionals. 

  • You will have 24/7 access to an owner’s portal that is linked to our property management system. At any time, you can login and access any of our property information, rent paid, statements etc.
  • You will be provided with a free detailed Statement of Income and Expenditure every month.
  • Your Property Manager will arrange maintenance and quotes when required with your knowledge and approval.
  • Attend to payment of rates and outgoings on your behalf if instructed.
  • A fully detailed report and accompanying photos will be available on your owner’s portal 24/7.
  • We will keep you informed of any improvements recommended for the property
  • Liaise with Owners Corporation or other parties on your behalf.

Routine inspections

A schedule of routine inspections allows us to inspect the property regularly. We conduct inspections in the first three months of a tenancy. This then allows us to set our future inspection schedules as per legislation and your instructions.

Safety First

Regular inspections by our Property Investment Managers help raise awareness and identify serious risk factors such as: key home safety issues, swimming pool compliance, pest control and smoke alarm systems. We recommend that all investors consider getting their property professionally inspected.

We recommend getting a specialist inspector to check for the following hazards

Key home safety issues including:

  • Slip, trip and fall hazards.
  • Safety switch and electrical hazards.
  • Building and glass hazards.
  • Hot water, fireplace, gas and fixed heating hazards.
  • Internal stairs and balustrades and external balconies, desk and stairs.
  • Persistent moisture and mould.
  • Pest hazards.
  • Smoke alarms.
  • Large trees or shrub hazards.

The Federal and State Government have introduced industry legislation that requires property owners and tenants to comply with statutory laws. These laws require us to engage the services of licensed tradespeople to undertake, monitor, and service these particular areas:

  • Smoke alarm servicing
  • Blind cord compliance
  • Water efficiency certificate
  • Pool and spa safety

Getting rent paid on time

Ensuring that your tenant pays their rent on time is one of the most important aspects of our management service.   We have a zero-tolerance policy for rent arrears and do not tolerate late or missed payments by our tenants. This policy is clearly explained to all tenants at the commencement of the tenancy.

Terms

A fixed term lease provides property owners and tenants with the most security and helps ensure that rent payment commitments are met. We work with investors assessing the local market to avoid slow rental periods.

We conduct thorough market analysis to help us understand the current market rate on similar properties in the local area and assess each property to understand its value and potential.

About our tradespeople

FAA Property have a list of tradespeople and suppliers that we recommend; we regularly assess their service and we only engage the services of the very best. Before we appoint a contractor, we get a copy of their licenses, insurance and certificates, and confirm their pricing is competitive.

Late Payments

All our owners are notified immediately if a tenant is in arrears and our property investment managers are trained to the appropriate action.

Keeping you protected

Having insurances on your property is not only a requirement for us to manage the property, but also essential to help protect you. No matter how strict the screening processes are, there’s never a guarantee that things can’t go wrong. That is where Landlord Insurances and Building Insurances are critical.

Tribunal process and representation

Sometimes meditation and Tenancy Tribunal hearings are unavoidable. Our property investment consultants have a thorough knowledge of the local laws and are trained to attend and represent you in this instance.

End of tenancy and bond

When our tenants vacate a property, we complete a detailed final inspection prior to any bond being released back to the tenant. Our property investment managers will compare findings against the entry condition report and provide investors with advice in the event of possible disputes, changes or damages that need to be rectified. If there are any discrepancies, other than standard wear and tear, we make it our priority to protect your interests and enter a claim against the bond as quickly as possible.

  • The bond will be finalised in accordance with the Residential Tenancies Act 1997.
  • Should the need arise, we represent you at all Tribunal hearings and will prepare the legal notices as per the Residential Tenancies Act 1997.
  • If the tenant wishes to break a fixed term tenancy, they are responsible for all fees and charges incurred to find a new tenant.
  • An Ending a Tenancy Agreement Application can be made by either the tenant or owner to terminate a Tenancy Agreement pursuant to the Residential Tenancies Act 1997.
  • At the end of the tenancy we ensure all keys are returned and rent is paid up to date.
  • Within three business days once the tenant has vacated, we conduct an outgoing inspection referring to the ingoing Condition Report.
  • Should we find any discrepancy between the ingoing and outgoing Condition Reports we will request the tenant to reattend to these items, allowing for normal wear and tear.

Please note, the bond will not be refunded to the tenant unless these discrepancies are rectified.

Cleaning before the tenant vacates should be meticulous and thorough process, not just a simple tidying up. Some of the fundamentals include:

  • Cleaning the oven, cooktop and range hood, inside and outside, and around and under knobs.
  • Carpets vacuumed and professionally cleaned.
  • All walls need cleaning and all marks must be removed.

We generally recommend to our tenants that they hire professionals. If the property is left in unsatisfactory condition after an attempted clean, professional cleaners are hired anyway, and the cost may be deducted from the bond.

When we receive notification that a tenant wishes to vacate a property we will confirm all details in writing for our owners and outline the next steps to ensure the property is tenanted as quickly as possible.

The property will be listed as available for rent immediately unless advised otherwise.